This was originally a scholarly article written as a discussion of whether the leadership style of an individual was fixed and unchangeable, or adaptable and flexible. The style is a little more formal for that reason.
“Inventories can be managed, but people must be led.”
- H. Ross Perot
Leadership, and the development of leaders, is an activity that
organisations of all kinds have been applying a great deal of effort
to for time immemorial. In the past 100 years, theories on the nature
of leaders have undergone a great deal of development, and in the
modern environment of change the quest to understand how leadership
works is as important as ever.
This essay considers the question “is leadership style fixed and
unchangeable for a leader or flexible and adaptable?”, with a
focus on the modern business environment. It will examine the
theories of “leadership” in the modern business context, and
discuss some of the leadership styles which have been described in
the literature.
It is apparent from the literature and ongoing discussion that the
question of leadership and the ability of leaders to change is the
subject of much debate and research. This paper will propose that
adaptability is a complex and difficult exercise, and that there may
be alternatives available for an organisation to achieve leadership
goals more efficiently.
What is leadership?
Despite a lot of research into the question, there is no single
defined understanding of what constitutes a “leader”, or what
distinguishes an effective leader from an ineffective one or
“non-leader” (Bennis & Nanus, 1985 in Vroom & Jago,
2007).
The original (and still popularly held) concept of leadership is of a
“great man” whose internal
qualities, or “traits”, provided
the ability to lead, and that such people simply needed to be
identified and placed into positions of power (Horner, 1997). Indeed,
some traits are frequently seen in effective leaders, such as:
persistence, tolerance for ambiguity, self-confidence, drive,
honesty, integrity, internal locus of control, achievement
motivation, and cognitive ability (Avolio, 2007). However leadership
itself is not a specific trait, and although many attempts have been
made to measure for such a thing, they have been unsuccessful (Vroom
& Jago, 2007).
Leadership can be described as the exercise of social power to
influence others (Kruglanksi, Pierro & Higgins, 2007), and French
and Raven (1959, in Kruglanksi, et al, 2007) describe five specific
power bases:
-
coercive power, associated with the threat of punishment or
discipline
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legitimate power, associated with a perceived “right” to
exert influence (such as rank)
-
expert power, associated with a influencer's superior
knowledge (as recognised by the person being influenced)
-
referent power,
associated with the target’s identification & feelings of
connectedness with the influencer, such that the target will seek to
gain the approval of the leader
-
reward power, associated with the ability to provide
desirable things like money, security or pleasure
Of these power bases, coercive and legitimate powers are described as
“hard”, since compliance is demanded but enforced rules or
threats, whilst expert, referent and reward are described as “soft”,
since they are effective only so long as the person being influenced
is willing to accept the advice of the influencer.
The ability to influence does not lie in isolation, though: in the
modern context, leadership is understood be a process. Vroom &
Jago (2007) define leadership as:
“...a process of motivating people to work together
collaboratively to accomplish great things.”
In this definition it should be understood that the “great things”
are the in the minds of both the leader and any followers, although
this view may not be held by outsiders.
It is important to note that both this definition and the description
of power bases above refer to strong links with the followers in the
leader-follower relationship. Followers are a vital part of that
relationship – it's self-evident that without at least one
follower there can be no leader. Avolio (2007), asserts that “the
quality of the exchange relationship between leaders and followers
will determine the qualities of leadership and outcomes achieved”.
As will be discussed later, followers can and do greatly influence
leadership styles.
It may also be worth considering whether the classical role of
“leader” even exists in modern contexts. Horner (1997) notes that
a great deal of research into leadership focusses on male-dominated
work places in manufacturing industries; as this profile becomes less
and less prevalent in Western organisations, other modes of
coordination are developing, such as self-managing teams and
collaborative peer groups. Such groups also include innovators,
entrepreneurs & thinkers working on leadership as a shared
purpose (Gardner, 1990 in Horner, 1997). Drath (2008) suggests that
in these collaborative situations there is still leadership, which
can be viewed as the outcomes of agreeing on direction, developing a
framework for aligning effort, and committing to the work at hand. He
goes on to suggest that a collaborative leadership process might be
observed in a discussion between peers: suggestions, disagreement and
compromise form the discussion and eventually result in a consensus.
It could be argued, however, that such consensual decision-making is
simply a specialised example of a “democratic” (Goleman, 2000) or
“group decision making” (House, 1996) leadership style, as
described in more detail below.
What is leadership style?
There are many definitions and theories of leadership style, but they
can be generally classified into one of the following groups: trait,
behavioural, contingency and contemporary
(Horner, 1997).
As previously discussed,
trait
theories relate to the perceived innate qualities of leaders.
Although no single “leadership” trait has been discovered, there
is a body of thought that certain qualities may be both necessary and
changeable for truly effective leadership styles, particularly the
charismatic trait in times of change (Avolio, 2007; Bass, 1985).
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Figure 1:Continuum of leadership behaviour - from Tannenbaum & Schmidt (1973)
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Behavioural theories focus on what the
leader actually does, and one premise of these theories is that these
behaviours can be taught to, and adopted by, other employees in order
to develop leaders. Tannenbaum & Schmidt (1973) defined
leadership behaviours along a continuum from authoritarian to
democratic, as shown in Figure 1. The ends of this continuum have
also been labelled “forceful” & “advisory” (Kruglanski et
al, 2007)
Contingency theories
focus on the interrelationship between the traits and behaviours of
leaders, and the situations in which the leader acts (Fiedler, 1969).
Also important are the the interactions between leaders & their
followers, such as described in path-goal theory (House, 1971, House
& Mitchell, 1974, in House 1996).
Fiedler (1969) described two
leadership styles: task-oriented, which is an authoritarian
approach focussed on issuing directives and clarifying goals; and
relationship-oriented, which is a supportive approach focussed
on personal relations. These styles are then affected by the group
situational factors in which leadership must be applied. The most
important of these factors is leader-member personal
relationships: a trusted, admired person will be able to
influence a group regardless of any positional power; this can be
related back to the “referent power” of described above. The
second most important situational factor is task structure,
which refers to how rigidly an assignment is defined. Highly
structured tasks have leadership roles clearly defined, and so do not
rely on a leader's individual positional power; unstructured tasks
frequently have more than one solution, and so leaders must be able
to influence group members in a more creative environment. The third
most important situational factor is the position power of the
leader, which is closely tied to “legitimate power” described
above. It should be noted that leaders with high positional power do
not always get better performance from their groups (Fielder, 1969).
Hersey & Blanchard (1969)
described a curvilinear relationship between these task-oriented and
relationship-oriented leadership styles as a way of illustrating the
effective styles to use based on follower maturity (see Figure 2). As
the readiness and capability of followers develops, the leader can
adopt different styles as appropriate (see Table 1).
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Figure 2: The Life-Cycle Theory of Leadership - from Hersey & Blanchard (1969)
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Quadrant
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Follower Readiness
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Leader Style
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Leader Actions
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1
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Unable and unwilling
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Directing
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Specific instructions and
close supervision
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2
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Unable but willing
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Coaching
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Explain decisions and
provide clarity
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3
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Able but unwilling
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Supporting
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Share ideas and facilitate
group decisions
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4
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Able and willing
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Delegating
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Delegate responsibility
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Table
1: Life Cycle Theory stages
Although identifying the
suitability of different leadership styles with different workers,
Hersey & Blanchard (1969) stress that changing style is difficult
and can take a long time. For this reason, it should be gradual, and
the result of planned growth.
Path-goal theory is concerned with the dyadic relationship between
formally-assigned leader and subordinates (House, 1971, in House,
1996), and describes the role of the leader as one of clarifying the
work goal for the subordinate, and making the path to the goal easier
by reducing roadblocks and pitfalls and increasing opportunities for
worker satisfaction. This theory was further developed to define a
range of associated leader behaviours (House, 1996):
Path-Goal Clarifying: these behaviours include identifying
subordinate goals, setting standards by which performance will be
judged, and judicious use of rewards and punishment based on
performance. These behaviours relate to the “task-oriented” style
described above.
Achievement-Oriented: these behaviours are directed to
encouraging excellence by setting challenging goals, seeking
improvement, and showing confidence that subordinates will attain
high standards of performance. These behaviours also relate to the
“task-oriented” style described above.
Work Facilitating: these behaviours include planning,
scheduling and organising work. It also includes mentoring and
coaching subordinates and providing feedback for their development.
The behaviours are most closely related to the “relationship-orient”
style described above.
Supportive: these behaviours are focussed on supporting
subordinate needs, such as showing concern for welfare and creating a
friendly workplace. These behaviours are associated with the
“relationship-oriented” style described above.
Interaction Facilitating: these behaviours include enabling
collaboration, encouraging teamwork, and facilitating the resolution
of disputes. These behaviours are also “relationship-oriented”.
Group-oriented decision making: this participative leader
behaviour includes posing problems rather than solutions to the work
group, encouraging all group members to be involved in the
discussion, and ensuring that participation is balanced so that no
individual dominates. Again, these behaviours fit into a
“relationship-oriented” style.
With these behaviours in mind, House's (1996) revised theory of
path-goal leadership proposes that:
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Leader behaviour is acceptable and satisfying to subordinates
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Leader behaviour will enhance subordinate goal-oriented performance
Avolio (2007) noted that contingency theories were developed as a
result of past research examining relationships between pure “traits”
and leadership performance produced conflicting results (Stogdill,
1974 in Avolio, 2007), leading to the idea that there needed to be a
fit or match between the leader's style and the
situation the leadership effort was being applied to.
Contemporary
theories include the full-range model theory of
transactional, transformational, and laissez-faire leadership (Bass,
1985). With the transactional style, leaders provide clear-cut
roles and outcomes to their followers, and generally stay clear if
workers are achieving. Transformational leadership emphasises
the individualism of followers, and involves mentoring and a focus on
relationships; workers are generally motivated to do more than they
originally expected; transformational leaders may provide
individualised consideration and/or intellectual stimulation to their
followers, but are almost always associated with charismatic
individuals. The laissez-faire style of leadership sees the
avoidance of responsibility, and is generally perceived as has having
negative effects. There is also the concept of “management by
exception”, in which the leader remains disconnected from the
workers unless a failure or breakdown occurs.
It is important to note that although transformational leadership is
generally perceived to be the most effective (Avolio, 2007), it is
not always the best style for a given situation (Bass, 1985). Even
the laissez-faire style may be more appropriate for situations with
the possibility of self-management (van Eeden, Cilliers & van
Deventer, 2008).
There are many other recent descriptions of leadership styles in the
literature, often focussing on how styles can be applied or adjusted.
Rowe, Reardon & Bennis (1995, in Reardon, Reardon & Rowe,
1998) propose a Leadership Style Inventory (LSI) as summarised in Table 2.
They assert that most leaders actually have a combination of these
styles in varying degrees, and that the strongest strategic leaders
demonstrate flexibility between styles.
Leader style
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Focuses on
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Persuades by
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Makes changes
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Learns by
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Commanding
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Results
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Directing
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Rapidly
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Doing
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Logical
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Innovation
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Explaining
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Carefully
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Studying
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Inspirational
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Opportunities
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Creating trust
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Radically
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Questioning
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Supportive
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Facilitating work
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Involvement
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Slowly
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Listening
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Table 2: Leadership style
inventory - from Rowe, Reardon & Bennis (1995, in Reardon,
Reardon & Rowe, 1998)
Overlapping these descriptions, Goleman (2000) proposes six styles of
leadership:
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Coercive leaders who demand immediate compliance.
-
Authoritative leaders who mobilize people toward a vision.
-
Affiliative leaders who create emotional bonds and harmony.
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Democratic leaders who build consensus through participation.
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Pacesetting leaders who expect excellence and self-direction.
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Coaching leaders who develop people for the future
Only four of these styles – authoritative, affiliative, democratic
and coaching – consistently have a positive effect (Goleman,
2000). The coercive style limits the flexibility and creativity of
followers, whilst the pacesetting style can lead to followers
becoming overwhelmed by the high expectations placed on them. As with
Reardon, et al (1998), Goleman suggests that leaders should engender
multiple leadership styles in order to take the appropriate approach
for a given situation, especially in times of change.
In a slightly different vein, Rooke & Torbert (2005) propose
leadership styles are part of an evolutionary process. They define
seven types of internal “action logic”, being how people
interpret their surroundings and react when their power or safety is
challenged (as in leadership situations). The seven action logics are
summarised in Table 3:
Action Logic
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Characteristics
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Strengths
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Opportunist
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Wins any way possible. Self-oriented; manipulative; “might
makes right.”
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Good in emergencies and in sales opportunities.
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Diplomat
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Avoids overt conflict Wants to belong; obeys group norms;
rarely rocks the boat.
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Good as supportive glue within an office; helps bring people
together.
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Expert
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Rules by logic and expertise. Seeks rational efficiency.
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Good as an individual contributor.
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Achiever
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Meets strategic goals. Effectively achieves goals through
teams; juggles managerial duties and market demands.
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Suited to managerial roles; action and goal oriented
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Individualist
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Interweaves competing personal and company action logics.
Creates unique structures to resolve gaps between strategy and
performance.
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Effective in venture and consulting roles.
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Strategist
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Generates organizational and personal transformations.
Exercises the power of mutual inquiry, vigilance, and
vulnerability for both the short and long term.
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Effective as a transformational leader.
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Alchemist
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Generates social transformations. Integrates material,
spiritual, and societal transformations.
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Good at leading society-wide transformation
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Table
3: Seven Ways of Leading - from Rooke & Torbert (2005)
Rooke & Torbert describe these action logic stages as being part
of an evolutionary path, starting with “Opportunist” and heading
towards “Alchemist”. Movement between these stages is difficult,
and not everyone is able reach the later stages. In this way, these
styles can be perceived as much as traits as anything else,
leading leadership theory to circle back to some of the original
ideas of leadership comprising innate characteristics.
Regardless of the model of leadership styles being investigated, it
is clear that the effectiveness of any given styles depends greatly
on the situation (Fiedler, 1969; Tannenbaum & Schmidt, 1973;
Vroom & Jago, 2007; etc), which includes interdependencies with
non-managers (followers) and with external influences (Tannenbaum &
Schmidt, 1973). The variations in situation may include the type of
organisation and organisational culture, team effectiveness and
ability, the nature of the problem, and time pressures. The
variations of non-managers include their level of independence, their
tolerance for ambiguity, their experience, their affinity with the
goals of the organisation and the expectations of decision making
they may have for themselves.
Why change leadership style?
As previously discussed, changes in leadership style are likely to be
necessary in different situations, caused by internal or external
circumstances. The 2007 global economic crisis was a
clear case in point of how external influences can significantly
impact day-to-day business and pose new and different situations for
leaders to content with.
Similarly, different different skills and styles are required in the
stages in an organisation's lifespan of startup →
growth → consolidate →
maintain (Tozzi, 2008).
It's also worth considering that what constitutes “good”
leadership can vary greatly between cultures (Avolio, 2007).
Cross-cultural leadership (eg of multinational firms) are an example
of where leadership styles
must change to be effective,
although anecdotally this seems to be rare in practice.
Generational differences can also be significant factors in the need
to change leadership style; the popularly-discussed difficulty of
“Baby-boomer”
managers to understand the work culture of “Generation Y”
employees is a case in point (eg Erickson et al, 2009; Waxer, 2009).
Can leaders change their styles?
Arguments about whether a leader can change his or her leadership
style vary according to the leadership style model proposed.
The continuum of leadership behaviour model (Tannenbaum &
Schmidt, 1973) offers opportunities to respond to different
situations differently, with the implication that all behaviours on a
range are equally accessible to the leader.
Vroom & Jago (1988 in Vroom & Jago, 2007) found that managers
were able to adopt more participative styles after training, however
there is evidence that individuals will revert to older behaviours
when faced with stressors such as time pressure, poor appraisal
methods, and lack of skills (Bass, 1985), and that day-to-day work
takes precedence over the perceived additional effort required to
enact change (Pfeffer, 2007).
Bass (1990), asserts that transformational (as opposed to
transactional) leadership can be taught and learned, although he also
states that “charismatic leadership is central to transformational
process” (Bass, 1985). Charisma is arguably an intrinsic trait,
rather than a skill that can be learned, which implies that truly
achieving transformational leadership may be difficult for some.
It's also interesting to note that the leadership styles of the
full-range model of leadership (transactional, transformational,
laissez-faire) have been associated with personality traits in
experiments conducted by van Eeden, et al (2008). Again, if traits
are difficult to change, then changes in leadership style may also be
difficult to achieve.
Avolio (2007), suggests that leadership traits may not be fixed, and
may be affected by contexts (for example, disaster scenarios or
emergencies), that result in the emergence of leadership and/or
greater effectiveness. However it can be argued that if one's basic
style of leadership is driven by one's personality, then making
changes permanent may take years (Fielder, 1969), which does not lend
to easy flexibility in an individual.
Goleman (2000) asserts that styles can be added to a leader's
repertoire by developing the "emotional intelligence"
competencies related to the new styles. Emotional intelligence is
“the ability to manage ourselves and our relationships
effectively”, and consists of four fundamental capabilities:
self-awareness, self-management, social awareness, and social skill
(Goleman, 2000).
In their discussion of the constructive-development theory and its
relationship to leadership styles, McCauley, et al (2006) suggest
that certain contexts encourage movement in adult development, and
hence progression into new leadership styles. They also note,
however, that even though a great deal of theorists' attention has
been paid to developing tools to stimulate progression, there have
been very few studies to validate their efficacy.
Rooke & Torbert (2005) describe cases in which leaders have been
able to “evolve” their action-logic leadership styles, especially
in circumstances where new opportunities (such as promotions) have
opened outlets to demonstrate additional abilities. In the same
paper, however, many example are given of failures of individual to
achieve those changes, implying that the ability to change varies
from person to person. Indeed, Avolio (2007) suggests that
interactions between genetics and developmental components (at
different life stages) are worthy of further study. If genes prove to
be a component, then complete flexibility between leadership styles
must be extremely difficult, if not impossible, for many people.
The overall implication seems to be that the more leadership styles
are associated with personal traits rather than some learned
behaviour, change becomes harder to attain and retain. Flexibility of
leadership style can be observed in a small percentage of the
population, but these are the exceptions rather than the rule.
Since leadership styles and their effectiveness are strongly
influenced by the situation and target audience (Kruglanski et al,
2007), there may be alternatives to requiring a change in an
individual leader's style in order to improve the result. Fiedler
(1969) proposed that fitting a leader to a situation by finding
places where s/he can perform well is a more effective strategy.
Alternatively, it may be possible to adjust the situation to suit
leader's style by altering the relationships, the task structure, or
the leader's rank & relative position - a process described as
“job engineering” (Fielder, 1998).
Conclusion
The definition of leadership and characterisation of leadership
styles has developed a great deal over the past 100 years, and are
still subjects of research and debate.
It's clear from the literature that situations (including follower
characteristics) affect leadership style as much, or more so, as
leaders themselves (Vroom & Jago, 2007; Kruglanski et al, 2007).
With this in mind, awareness of one's own style and where other
styles might be required is a big step in itself, even if the change
cannot be managed by a single person (Reardon et al, 1998).
Flexibility in leadership style is certainly a desirable thing, as
the different situations arising in the lifespan of an organisation
will inevitably require different approaches to solve effectively.
However, despite all the management programs and leadership courses
made available in recent times, it appears that personal traits make
up a significant amount of what distinguishes effective leaders
(Bateman & Snell, 1999 in van Eeden et al, 2008). For those
styles heavily influence by traits, change is possible, but requires
recognition, understanding, desire and intrinsic ability, as well as
opportunity for the change to occur and time for
changes to truly take hold (Rooke & Torbert, 2005).
It may be that the most effective way of affecting changes in
leadership style is to appropriately place leaders into situations
which match their style (Fielder, 1998). Clear examples of this can
be seen when businesses move from the start-up phase into the growth
phase, and engage a professional and experienced CEO to manage the
company, rather than the entrepreneurs and innovators who set things
going.
Finally, leadership and leadership styles are all about people: it is
people being led, and people doing the leading. Even with the
emergence of self-managed teams and leadership as a collaborative
exercise within a group, it is inevitable that the inter-personal
relationships and group success will be affected by the personalities
of the individual members; and so the investigation of leadership
traits and styles remains an important area of research.
Generation
Y individuals were born between approx 1980 and 1999